Shipping Policy

Order Processing

All orders are processed and prepared on standard business working days. Processing time is separate from shipping transit time and may vary depending on inventory availability, order verification, seasonal demand, public holidays, and other operational factors affecting fulfillment.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, shipping fees, and estimated delivery times are displayed at checkout based on the services available for your delivery address.

Delivery times shown during checkout or in order details are estimates only and are not guaranteed delivery dates.

Tracking Information

Once your order has been dispatched and tracking becomes available, you will receive a shipping confirmation email containing your tracking number and logistics information.

Tracking information may not update immediately after a shipping label is created, as carriers generally update shipment status at major transit checkpoints.

Delivery Delays

Delivery delays may occur because of carrier schedule changes, customs procedures, severe weather, transportation interruptions, public holidays, remote destinations, or other circumstances beyond SLLIPEN’s reasonable control.

We will provide available logistics updates when possible, but delivery speed and exact arrival times cannot be guaranteed once a package has been transferred to a third-party carrier.

Customer Delivery Information Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your delivery address or contact information, please contact customer support as soon as possible. Address changes may not be possible once processing or packing has started.

Additional shipping charges may apply if a parcel must be returned or reshipped because the delivery information provided by the customer was incomplete or incorrect.

International Orders

For eligible international destinations, recipients may be responsible for customs duties, import taxes, brokerage charges, clearance fees, and other local charges associated with international delivery.

Unless otherwise stated at checkout, these additional charges are the recipient’s responsibility and are not controlled or covered by SLLIPEN.

Lost, Stolen, or Marked-Delivered Packages

If a shipment is significantly delayed or appears to be lost in transit, please contact customer support so a carrier investigation can be initiated.

If tracking shows that a package has been delivered but you have not received it, please first check with your building front desk, mailroom, household members, neighboring properties, and the local carrier.

Resolutions involving lost, stolen, delayed, or incorrectly marked-delivered packages depend on the circumstances of the shipment and the results of the carrier’s investigation.

Split Shipments

Items from one order may be shipped separately depending on inventory availability and product specifications. Separate packages may arrive on different dates and may have different tracking numbers.

Contact Us

For questions regarding order processing, shipping, or delivery, please contact our customer support team at: service@sllipen.com