Refund Policy

Return Window

You may submit a return request within 30 calendar days after your order is marked as delivered. Contact the support team before sending anything back so your request can be reviewed and return instructions provided.

Return Eligibility

Except for damaged, defective, incorrect, or legally returnable items, products must be unused, unmodified, and in their original condition. Accessories, manuals, paperwork, original packaging, and proof of purchase must be included.

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, customisation, or product-integrity reasons, including personalised products, unsealed hygiene goods, gift cards, final-sale items, and products marked non-returnable.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact customer service promptly and provide your order number plus clear photos of the product, packaging, and shipping label. Verified claims will be handled according to applicable laws and store rules.

Return Shipping

For preference-based returns, customers are responsible for return shipping costs. If SLLIPEN confirms that an item is defective, damaged, or incorrectly shipped, appropriate instructions and a solution will be provided. Original shipping fees are generally non-refundable unless required by law or otherwise stated in writing.

Refunds

Approved refunds are returned to the original payment method after the returned item is received and inspected. Processing times depend on the payment provider or financial institution.

Exchanges

Exchanges depend on stock availability. In some cases, returning an eligible item and placing a new order may be the faster option.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once an order has entered processing, packing, or shipping.

Contact Us

For questions about returns, exchanges, cancellations, or refunds, contact:

Email: service@sllipen.com